Shop online the latest womens jackets and hoodies at Primpin.co.uk. In our outlet shop you can find this season hottest trends and brands at unbeatable prices.
See the latest men’s clothing at our outlet shop Primpin.co.uk. Shop online specially selected hoodies and top menswear brands.
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How it works
At Primpin outlet we offer our customers exclusive designer brands and high street fashion with up to 70% off recommended retail prices.
The way we work is simple and successful. Our buyers negotiate products with popular merchants , exchanging volumes for great discounts.We forward the agreed discount to you on the condition that each product cumulates required minimum of individual orders. The offers are open to everyone but only available for a limited period of time.
How It Works?
Purchase any of our products and you will become a member of a group order. Once the product’s listing period concludes you will receive a notification email with the outcome fo the order .
Your card will NOT be charged until we confirm your order.
Tell your family and friends about the amazing deal you found right from Primpin outlet.
Sharing it with everyone, you are increasing the chances of a successful outcome from the group order.
Enjoy your purchase and the amazing saving you have made.
Terms and Conditions
Last Updated:23 May 2013
Primpin is owned by iVisione LTD Registered in England and Wales under company number:08297836.
Our contact details for customer enquiries or correspondence purposes are:
Address: iVisione LTD
Waltham Forest Business Centre
5 Blackhorse Lane
Tel: +44(0) 203 384 9392
Fax: +44(0) 203 384 9398
Or alternatively: CustomerService@primpin.co.uk
At Primpin we aim to delight our customers at all times. All products and services are available for purchase through the Website which is governed by our Terms of Sale.
To order product/s from the Website, you will be asked to complete a registration form. Periodically we may offer other services which also require registration. When filling in the forms, you must provide true, accurate and identifiable personal information. If what you provide is false, not current or incomplete , we reserve the right to suspend your account and/or refuse future use of our service.
Once registered, it is your responsibility to treat your login details and any activities that occur under your account as confidential. If you are concerned about your account or if you think your details have been misused, you must contact our Customer Service. We reserve the right to terminate your account at any time.
1.1. Intellectual Property and Right to Use
The intellectual property right of all software and content, made available to you on or through this Website, remains property of iVisione LTD or its licensees and are protected by worldwide copyright law. All such rights are reserved by iVisione LTD and its licensees. You may store, print and display the content supplied solely for your own personal use.
You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you on the Website.
1.2. Third Party Services
Occasionally we may give access trough our site to services provided by third parties. In order to use these services, you must register and deal with the Third Party directly. As we do not have any control over the linked websites, you use these services at your own risk and we will accept no responsibility for them or for any loss or damage that may occur from your use of them.
1.3. Linking to our Site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. However, you must not establish a link in such a way as to suggest any form of association, approval or endorsement on your part.
Our site must not be displayed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with applicable local, national or international law, regulation and good industry practice.
1.4. Inacceptable Website Use
You must not misuse the Website. You must not transmit or distribute any viruses, trojans, worms, logic bombs, keystroke loggers, spyware or adware nor post any material which is malicious or technologically harmful to the Website. You must not hack in to any aspect of the service, corrupt data or cause annoyance to other users. You should not attempt to gain unauthorized access to the Website or the hosting servers.Some parts of the Website are designed to give you opportunity to enter information as well as share experience, with other users. In such a case the content must not be:
1.5. Site Availability
If the need arise, we reserve our right at any time to:
2. Terms Of Sale
Our buyers negotiates Deals with popular suppliers and retailers, exchanging volumes for discounts. Products you purchase trough the Website are special promotional offers available for a limited period of time under minimum collective purchase condition. By ordering any goods you agree to these Terms of Sale, The terms for each product and any additional, deal specific terms, at the time of purchase. These rules apply to all promotional goods that we make available, unless stated otherwise. Product specific terms supersede any inconsistent terms in the Terms of Sale.
2.1. Products & Orders
The Way it Works
Merchants provide us with promotional offers, usually offering a discount if enough customers are willing to buy a product within a certain period of time. Each product offered through our Website is an independent entity, constituted as a single collective order subject to specific terms.
2.1.1. By placing an "order" for a given product, you make an offer to order the product you have selected on the terms, restrictions and conditions associated with the product.
126.96.36.199. Once you've placed on order, you will receive an email from us acknowledging that we have safely received the order.Your card will NOT be charged until we confirm your order. Please note that this does not mean that your order has been accepted.
188.8.131.52. When the listing period of the product concludes we will notify you by e-mail for the outcome of your order, for that particular product. Alternatively, product status can be viewed in my "My Account/ Мy Bag/Open Orders " or "My Accouny/ My Bag/ Purchase History".
184.108.40.206. When enough customers participate to purchase the promotional product the "Deal is On" and our Merchant is bound to fulfill the order
220.127.116.11. If insufficient number of cumulative orders is achieved for a given product, before the end of the specified period, the deal may be lost and the stock may be cancelled. In case of "No Deal", no one will be able to take advantage of the product deal. If your account has been charged in advance a full refund will be issued .Please note that It will take up to 5 working days for the refund to appear back in your account.
18.104.22.168. The promotional value of a product will EXPIER on the date specified on the page with the product.
2.1.2. "Open" Orders and Products Status in My Account
In My Account under section My Bag you can keep track of every purchase you have made. The orders are split into "Open Orders" and "Purchase History".
Customer order is considered to be “Open” if contains at least on pending product.
When all products from your purchased order concludes, the order is completed and it can be found in “Purchase History”
Each product available under section "Open Orders" carries indicative status information:
22.214.171.124. Products with status "Pending" - are products currently available for purchase with an insufficient amount of cumulated individual orders.
126.96.36.199. Products with status "No Deal" -these are products with expired listing period and with an insufficient amount of cumulated individual orders.
Once your order is cancelled, you will receive notification email sent to the address provided at registration.
188.8.131.52. Products with status "Deal is On" - are all products with a sufficient amount of cumulated individual orders, which the Supplier is bound to fulfill once the offer ends.
As all orders are subject to acceptance by us, and our Merchants, within the maximum of two working days from the listing period termination, you will receive a confirmation and acceptance message via email, at the address provided, at registration.Then your credit/debit card will be charged for the amount of the product and its individual cost for delivery. The contract between us (Contract) will only be made when we send you the final email verifying dispatch.
Only those products listed in the email as being dispatched will be included in the Contract.
2.1.3. You may purchase products from different offers .When an order is for multiple items each product will be subject to its individual specific terms.
2.1.4. You will only own the items once they have been successfully delivered and when Primpin have received a cleared payment for them in full. Until that time, we will retain ownership of the items.
2.1.5. Any literature published or submitted by us containing descriptions, specifications, drawings or pictures of the goods is published or submitted for guidance only. We reserve the right to make minor modifications in the design, specifications and pictures of the goods without notice, but agree to notify you of any major or material modifications which shall be deemed to have been accepted.
2.1.6. By placing an order you confirm that you are at least 18 years of age. We may contact you to verify your age, if we require documentation to support the purchase, we will require a copy of valid identification, such as driving license, passport or birth certificate to be sent to us. Should we deem that the identification is not valid or the identification cannot be provided for the purchase we may cancel the order.
2.1.7. The contract will be concluded in English
All orders are subject to acceptance and availability. If a supplier refuses to honor the goods for reasons beyond our control, we will endeavor to inform you as soon as we are made aware for the problem. The order relating to the item will be "Canceled" and full refund will be applied. If your order is for multiple items, the rest of the order will remain valid unless we are advised otherwise. Notification will be sent to your email, to the address provided at registration, confirming that your refund has been processed .It will take minimum of 5 (five) working days from receipt of such an email for the refund to appear in your bank account.
2.3. Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (the "Event").
We will contact you within a short time of the Event in order to discuss possible alternatives for the performance of the Agreement. If the Event lasts for more than 30(thirty) days, your order will be deemed to be cancelled and full refund will occur.
2.4. Products Description
2.4.1. Each product purchase is sold subject its product description, which sets out additional individual conditions related to that product, including and without a limitation , conditions of a group order, estimate delivery dates and times, warranties, after-sales service and guarantees.
2.4.2. We endeavor to ensure that all details, descriptions and prices of products appearing on our Website to be correct. However in the event of inaccuracy, we reserve the rights to make minor modifications to the product information without any notice.
2.5. Prices & Payments
Please be aware that the prices displayed on our site do not include Value Added Tax or delivery costs, which will be indicated to you during the ordering process.
2.5.1. We reserve the right to modify our prices at any time but the items will be charged at the rate which was current at the time when the order was placed.
2.5.2. The Original recommended retail price (RRP) quoted in the description of an item is the price provided by our supplier as the full selling price of the item when the item was originally in the supplier's distribution network. This price is provided for comparison purpose only.
2.5.3. Once you have reviewed your order and provided your personal details, you can check out by clicking on "Confirm & Pay". Payments can be processed by Visa or MasterCard trough a secure payment service channel. Our website is secured by SSL encryption, to protect the confidential details provided for payment. At NO time will the User's payment details be transferred or stored through Primpin's electronic system.
2.5.4. All transactions will be made in British Pounds. For all other currencies the exchange rate that is applied to a transaction is the exchange rate as of the day of settlement, which is the day that MasterCard or Visa determines the settlement amount to be exchanged between the acquirer and the issuer. Due to the daily currency fluctuations it is possible that the amount charged or refunded for a product to differ slightly from the time it was ordered.
2.5.5. If payment has failed to be made in accordance, the order will be cancelled.
2.5.6. All refunds will be made to the card used in the original transaction. If for any reason refund is rejected by ether one of both sides, Primpin's Customer Service team will contact you to discuss alternative options to process the refund.
We make every effort to display as accurately as possible the colours of the products that appear on our site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. This does not affect your statutory rights.
We accept orders from :
|UK Mainland||Northern Ireland|
|Scottish Highlands & Islands||Isle of Man|
|Channel Islands||Isles of Scilly|
Our delivery fees vary depending on the product and the destination. We have employed a volume/weight pricing system to calculate delivery costs for each product.
2.7.1. After you have chosen an item to buy, by clicking on "Delivery" on the item information page you can see the product's individual shipping rates.
2.7.2. If you place an order of two or more different products your total shipping cost will be summation of each product's delivery rate.
2.7.3. Following a dispatch of an order from our warehouse, you will receive an email specifying the tracking number (if one available) and a link to track the parcel on the shipping company's website. UK consignments will usually be delivered between 3 to 5 working days of receipt of the shipping related email and 5 to 7 working days for all other countries.
2.7.4. At this stage we are able to provide tracking facilities only for large orders with weight above 2 kg.
2.7.5. If after 10 working days, following the shipping notification, you do not receive the parcel, you must contact our Customer Service dapartment for further investigation.
2.7.6. All items will be delivered to your registered address or, to address requested by you as part of the ordering process. It is your responsibility to give us the full and correct delivery address details. We are not able to deliver to PO Box numbers and cannot receive amendments to the delivery address once the order enters the dispatch process.
2.7.7. If you are not present at the time of the delivery, a delivery note will be left stating that the the parcel is returned to the courier delivery depot. You will be able to collect the parcel within 5 working days. If the parcel is not picked up within the above period, it will automatically be returned to Primpin as undeliverable. We are unable to resend packages that are returned to us as undeliverable. If this is the case, we will refund the value of the goods ordered less the delivery charges, once the goods are received back
2.7.8. Please note that there are no deliveries during weekends or public holidays
2.7.9. Due to the different timing of each product deal we reserve the right to make a delivery of two or more items by installments so you can get them as soon as they become available.
2.7.10. We deem to deliver products within the specified time on the product page. However the dates quoted for delivery are indicative only. Time of delivery will not be guaranteed by this Contract.
2.7.11. If you do not receive your order within 30 days from confirmation of purchase we will contact you to agree an alternative delivery date. Primpin will not be held liable in any way for the late delivery of goods that are provided within 30 days of the Order Date or agreed by you to fall outside this period. This does not affect your statutory rights.
2.7.12. We take care when shipping orders. However we strongly recommend you to inspect the conformity of the item(s) upon receipt. Any delivery problem with the order should be notified to Primpin's Customer Service team, within 7 working days of receipt. If at the time of delivery the parcel's packaging is damaged, please note this in writing on the "Proof of delivery" document.
2.7.13. Due to the restricted timing and stock availability of the offers, we are normally unable to provide replacements for incorrect or defective goods or undertake repairs. Subject to a full investigation by us with our supplier and with the courier, Primpin will provide a full refund (including delivery charges) for a defective, incorrect or missing item. This does not affect your statutory cancellation rights.
2.7.14. We cannot explicitly advise how long such an investigation may take. This will depend on the product and the supplier. We will do our best to give you an indication of the estimated investigation time at the start of the process.
2.8. Ordering Errors
2.8.1. You are able to make changes to your order up to the point at which you click on the "Confirm & Pay" button on the Confirm and Pay section of the checkout process.
2.8.2. However if you need to change your personal details regards to an existing order, you can do so only in writing
by fax : +44(0) 203 384 9398 or by email: CustomerService@primpin.co.uk
We may be able to help you as long as the Order is "Open".
2.9. Cancelation Rights
You also have the right to cancel any product under the Distance Selling Regulations.
2.9.1. If you wish to cancel you must tell us in writing,
by fax: +44(0) 203 384 9398 or by email: CustomerService@primpin.co.uk . Product cancelation can only be made if the Order of the product is still "Open". We can't cancel orders that have already entered the dispatch process. If you would like to return any items to us, after delivery, see our Returns Policy (2.10.).
2.9.2. Cancelled products can't be reinstated.
2.10. Returns Policy
We hope you will be delighted with everything you have bought from Primpin Outlet. However if you are unhappy with your products for any reason, you can return them to us in accordance with our Returns Policy.
2.10.1. If you want to return any products you must take reasonable care of them. They should be returned to us in their original condition:
2.10.2. Primpin reserves the right to refuse or reduce a refund on any item that is incomplete, damaged, dirtied or not received in its original condition. All goods will be inspected on return. Any products in inacceptable condition will be sent back to you.
2.10.3. For health and hygiene reasons all cosmetics, beauty products, underwear, swimwear and earrings are non- refundable and cannot be returned.
2.10.4. Returns Guide - You can return any product bought form www.Primpin.co.uk for refund within 30 days of dispatch of the item by following our Step by Step Guide. We reserve the right to refuse refund on any item if the instructions governing that policy have not been followed.
Step 1 - Login in to My Account
Step 2 - Select "Purchase History" button from My Bag section
Step 3 - Select the purchased order you require.
Step 4 - Select Order Details button
Step 5 - Choose the item for return by clicking on the "Return Item" Button ( The button will expire after 30 days from the dispatch day of the product)
Step 6 - Note down or print the authorization number displayed on the screen.
Please write on your consignment the correct authorization code and the return address below:
Waltham Forest Business Centre
5 Blackhorse Lane
The authorization number is important as it will help us allocate the received product to the correct customer account.
Step 7 - Ship the package to us
Returns outside the timeframe set out above, will be refused.
2.10.5. Once the product is received we will refund the cost of the item, but not the postage unless the item was found to be faulty or delivered by error. This does not affect your normal legal rights. We will credit you with the amount using the same method you used to pay, within 7 working days in receipt of the goods.
2.10.6. The exchange rate that is applied to a transaction is the exchange rate as of the day of settlement which is the day that MasterCard or Visa determines the settlement amount to be exchanged between the acquirer and the issuer. Due to the daily currency fluctuations it is possible that the amount refunded for a product to differ slightly from the time it was ordered. This does not apply to transactions in Pound Currencies.
2.10.7. Please note that you will be responsible for the cost of returning the product to us except in case of faulty merchandise or incorrect delivery. If a faulty goods to be returned, copy of the postal cost receipt must be sent with it so we can reimburse the amount.
2.10.8. We warrant that the items do meet their specifications and are free from defects in materials and workmanship at the time of delivery provided that the instructions governing use of the goods have been followed.
2.10.9. For damaged watches and accessories, please contact the manufacturer or our Customer Service depending on the specified guarantee terms provided in the product page.
2.10.10. Please do not use a courier to return a damaged goods as we will not accept full courier charges.
2.11. Lost Returns
If the courier chosen by you fails to deliver or loses their return parcels, it is your responsibility to claim compensation from the courier directly. We are not liable for any lost return parcels.
2.12. Insurance on Return
Please note that it is your responsibility to choose the most appropriate method for returns with the appropriate insurance. The products are in your responsibility until they reach our distribution centre. We cannot be held responsible for any unforeseen delay e.g. strikes, riots, war, or act of God.
At Primpin.co.uk we aim to delight our customers at all times. However, if you are unhappy about any aspect of our site, or the service received from us and you wish to make a complaint, please write to CustomerService@primpin.co.uk
2.14. The Agreement
These Terms of Sale and other notices elsewhere on our Website contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorized Primpin employee.
2.15. Our Right to Vary the Terms of Sale
We have the right to revise and amend the Terms of Sale from time to time. Any changes we may make to these terms in future will be posted on this page. Please check it on a regular basis and take notice of any changes we make. You will be subject to the Terms of Sale in force at the time that your order was placed with us.
3. Offers, Promotions And Vouchers
3.1. Percentage (or money) off discounts
3.1.1. The discount entitles you to saving of the amount and percentage stated in the promotion, for the dates specified. Unless stated otherwise, the discount is available on purchases of full price and promotional items only (offer excludes permanently reduced/ sale items) and when spent in a single transaction.
3.1.2. The discount can’t be used in conjunction with any other promotion (press, magazine, vouchers etc).
3.1.3. No cash or any other alternative will be given.
3.1.4. The return value of the items(s) purchased using the discount shall be the applicable return value under Primpin’s return policy less the discount obtained.
3.1.5. An offer may be amended or withdrawn at any time at our discretion.
3.1.6.Your statutory rights as a consumer are not affected.
3.2.1. You may occasionally receive promotional discount codes (vouchers) from us, via e-mail or through third parties. Vouchers may be based on a minimum spend and will always exclude delivery charges.
3.2.2. You may be required to follow a link to an associated website before being eligible for any promotional discount code. If you cancel or return items from order where voucher has been used, no refund of this promotional code or equivalent will be provided.
3.2.3. Any discount codes and vouchers cannot be split into smaller values and any remaining amount left on a discount code or voucher after purchase cannot be retained. Consequently, the total value of the order, excluding delivery charges, must be equal to or higher than the monetary value of the discount given by the code or the voucher. Some discount codes may specify a minimum spend in order to be used. In this case the monetary value of the order (excluding delivery charges) has to be equal to, or higher than, the minimum spend specified.
3.2.4. Under no circumstances can the value of a voucher be deducted from an order if, that code is defective or out of date. No replacement codes will be issued.
3.2.5. Only one voucher can be used per order.
4.1. When you set up an account with us on www.Primpin.co.uk , place an order, upload an image , upload a comment , enter any competition, promotion or prize draw or sign up for our Daily Offers we may collect your name , date of birth, email address, telephone number, mobile number ,address and/or password. We also require your credit/debit card details when you are placing an order.
We may also obtain information about your use of our site to help us develop and improve in future.
4.2. We use your information for the following purposes
4.2.1. To delivery Website content to you.
4.2.2. To handle orders, deliver products and process payments and refunds.
4.2.3. To communicate with you about your orders
4.2.4. To update your records and generally maintain your account with us.
4.2.5. For our statistical or survey purposes to improve this Website and its services to you.
4.2.6. To prevent or detect fraud or abuse of our site and enable third parties to carry out technical, logistical or other functions on our behalf.
4.2.7. If you consent, to notify you of products or special offers that may be of interest to you.
4.2.8. To enter you in any competition or promotion
4.3. We store all your purchase activities. You can access:
4.3.1. Your personal information in “ My Account/ Personal Details”
4.3.2. Your current orders in “ My Account/My Bag/ Open Orders”
4.3.3. Your past orders in “ My Account/My Bag/Purchase History”
4.3.4. Your returned or cancelled products” My Account/ My Bag/ Returns”
4.4. If you give your consent or sign up for our Daily Deals newsletter we may keep you informed by post, email, text or other electronic resources about our product and special offers that may be of interest to you. If you prefer not to receive promotional or marketing information from Primpin, please un-tick the appropriate box as you go through the registration process. Alternatively, you can opt-out of receiving promotional or marketing information at any time by changing your preferences in My Account. Please note that we will endeavor to process your opt-out request promptly but it make take up to 28 days for your marketing preference to be changed.
4.5. Primpin uses up-to date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software. We may vary this in the future if we think you will benefit from greater security whilst using our site.
4.6. We are working with Visa and MasterCard to make your shopping experience even safer and to help protect your card against unauthorized use, just like Chip and Pin does. If your Bank or card issuer is already part of this scheme, you may have already seen the Verified by Visa or MasterCard Secure Code page when shopping online. In case your bank hasn’t yet employed these measures this is what you need to know
4.6.1. Shop online with added security and peace of mind
4.6.2. Your password will be linked to your card, not your computer
4.6.3. This will help prevent unauthorized purchases.
5. Code Of Conduct
5.1. In Primpin.co.uk we process, store and use your personal information data to provide you with best possible service, respecting your right to privacy.
5.2. By using this Website, you consent to our Terms and Conditions. We use and/or provide your personal data to third parties only with your approval.
5.3. Telecommunications services are performed to guarantee freedom and privacy of all communications and to follow the requirements of the Data Protection Act and the Act for Telecoms.
5.4. We legitimately record any correspondence with you through our commercial practice. We do that to ensure all commercial transactions or any other business relations are in accordance with Art.5 Directive2002/58/EC in force for the State Members of the European Union.
5.5. In accordance with Directive 2002/58/EC we send marketing messages only with your “Opt In “ consent.
6. Legal Clauses
6.1. Law and Jurisdiction
This Website, any content herein and any contract brought into being as a result of use of this Website are governed by and construed in accordance with European Union Law and UK Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts in UK. These terms and conditions do not affect your statutory rights.
6.2. Disclaimer of Liability
We always aim to ensure accurate content of the Website. However, we will not be responsible for any errors or technical problems you may experience with our site. Once we become aware of an existing inaccuracy or technical issue we will attempt to correct it as soon as we can. To the extent permitted by law, we reject all liability (whether arising in contract, in negligence or otherwise) which may incur with or in connection to our website, to any websites linked to it and any materials posted on it. This clause does not affect your statutory rights.
If any part of the Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms and Conditions will not be affected. All other terms will remain in full force and effect. So far as possible where any term or part of a term can be severed or removed to render the remaining part valid, the terms shall be interpreted accordingly. Alternatively, you agree that the term shall be rectified and interpreted in such a way that closely resembles the original meaning of the term as is permitted by law.
If you breach the Terms and Conditions and we take no action, iVisione LTD will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
6.5. Changes to our Terms
The Legal Clauses may be updated from time to time, without any prior notice. We will indicate at the top of the Terms and Conditions when they were last updated.
6.6. Entire Agreement
The Terms and Conditions hereby constitute the entire agreement of the parties and suppress any and all preceding agreements between you and iVisione LTD. Any waiver of any provision of the Terms and Conditions will be effective only if in writing and signed by a Director of iVisione LTD.
1. When you set up an account with us , place an order, upload an image , upload a comment , enter any competition, promotion or prize draw or sign up for our Daily Offers we may collect your name , date of birth, email address, telephone number, mobile number ,address and/or password. We also require your credit or debit card details when you are placing an order .We may also obtain information about your use of our site to help us develop and improve in a future.
2.We use your information for the following purposes
3. We store all your purchase activities. You can access:
4. If you give your consent or sign up for our Daily Deals newsletter we may keep you informed by post, email, text or other electronic resources about our products and special offers that may be of interest to you. If you prefer not to receive promotional or marketing information from Primpin, please un-tick the appropriate box as you go through the registration process. Alternatively, you can opt-out of receiving promotional or marketing information at any time by changing your preferences in My Account. Please note that we will endeavor to process your opt-out request promptly but it may take up to 28 days for your marketing preference to be changed.
5.Primpin uses up-to date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software. We may vary this in the future if we think you will benefit from greater security whilst using our site.
6.We are working with Visa and MasterCard to make your shopping experience even safer and to help protect your card against unauthorized use, just like Chip and Pin does. If your Bank or card issuer is already part of this scheme, you may have already seen the Verified by Visa or MasterCard Secure Code page when shopping online. In case your bank hasn't yet employed these measures this is what you need to know
Shop online with added security and peace of mind
Your password will be linked to your card, not to your computer
This will help prevent unauthorized purchases.
Join or Sign In
At Primpin we take your privacy very seriously. The Privacy (together with our Terms and Conditions) explains how we use any personal information collected about you.
Please read them carefully before you access or use the site. By using this Website, you consent to the Terms and Conditions and you agree to abide them.
How do I return an item delivered from Primpin?
You can return an order to us within 30 days of receipt of the delivery notification e-mail following our Step by Step guide .If you want to return your products you must take reasonable care. The products should be returned to us in their original condition:
Primpin reserves the right to refuse or reduce a refund on any item that is incomplete, damaged, dirtied or not received in its original condition. All goods will be inspected on return. Any products in inacceptable condition will be sent back to you.
Please note that you will be responsible for the cost of returning products to us except in the rare occasion of faulty merchandise or inaccurate delivery.
How can I get a product replaced or exchanged?
Due to the restricted timing and stock availability of the offers, we are normally unable to provide replacements.
Keep in mind that every deal is a unique opportunity, when the deal ends at Primpin, it really is gone.
I have received a faulty item
Our aim is every customer to receive good quality products. If you think there is a fault with an item you have bought, please contact us straight away .
We will do our best to resolve the issue as quickly as possible. In order to do this efficiently we need you to let us know as soon as you discover the fault in the product.
Subject to a full investigation by us, the supplier and the courier, you will be provided with a full refund for that item as well as the postal cost of the return.
We can't explicitly advise how long such an investigation may take. This will depend on the product and the supplier. We will do our best to give you an indication of the estimated investigation time at the start of the process.
I have received an incorrect item
If you have received an incorrect item, please contact us.
We will be happy to help you and resolve the mistake.
Have you received my return product?
As soon as we receive your return, we will notify you by e-mail.
Alternatively status of a returned product can be checked in Primpin - "My Account/Returned Items".
In the unlikely event that you do not hear from us within 21 days of posting your parcel, please contact our Customer Sevice.
I have sent my return. When will I get refund?
When we receive your return, we will inspect and process the goods within 24 hours, to ensure you get your money back as soon as possible. Refund will automatically be issued to the card used to make the purchase. The funds will appear in your bank account within 5 working days from the notification e-mal.
Please be aware, the exchange rate that will be applied to the transaction is the exchange rate as of the day of settlement. This is the day when MasterCard or Visa determines the settlement amount to be exchanged between the acquirer and the issuer. Due to the daily currency fluctuations it is possible that the amount charged or refunded for a product, to differ slightly from the time it was ordered. This information does not apply to transactions made in Pound Sterling .
My return was processed but I was not fully refunded
We are very sorry if we have made a mistake with your refund. Please contact our Customer Service team. We will do our best to deal with the issue as soon as possible.
In the mean time please note some of the possible reasons affecting the amount you have been refunded.
We will refund the cost of the item, but not the postage unless the item was found to be faulty or was delivered to you by mistake.
Any discounts that were applied at the time of sale may now be inapplicable.
Can I return an item, bought with voucher?
Certainly! Your right to return an item remains.
The return value of the items(s) purchased using the discount shall be the applicable return value under Primpin's return policy less the discount obtained. We will refund anything you have paid for the product with your debit or credit card.
Please be aware, no replacement code will be issued if the voucher is out of date.
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